The "coordinator service system", developed by Vanke Service, spans the entire life cycle of communal space service. It has held the top spot in property management in China for ten years and has earned urban Chinese citizens' trust. After more than 30 years of growth, Vanke Service has been motivated by technology to build a living house that is healthy, people-oriented, and prosperous. We are dedicated to allowing more users to enjoy the benefits of property services.
With 2,823 residential properties and a total GFA of 660.4 million sq.m. as of December 31, 2021, the company had expanded the geographic presence of residential property services to over 120 cities in China.
Vanke Service led the way for the industry to increase service quality in 1996 by becoming the first property management company to be certified under the ISO9002 international quality management standard. It became the first group of property management business to gain class I qualification in China in 2001 after receiving the first class I qualification certificate for property management from the Ministry of Construction of the People's Republic of China.
To help homeowners preserve and enhance the value of their properties, 4,000 managers, deeply involved in the community, provide professional property management service for Vanke Service managed communities. We provide a stable and efficient business platform for clients to buy and sell new and second-hand properties; property management services for homes and apartments, including but not limited to renovation and replacement, home search and selection, repair and maintenance, home escrow and lease maintenance, etc.
Vanke Service can effectively link B-end and C-end users, provide full chain services from real estate planning and design to the end of the warranty period, continue to improve the customer experience
Organize an on-site inspection of the indoor product design, construction quality, decoration, cleaning, and other aspects of the house before delivery. This will allow you to issue a professional evaluation report for the development and construction unit, oversee and press for the correction of any problems that arise on the job site, realize ongoing product improvement, and ensure the quality of the delivered home.
According to customers' needs, with 8s professional service standards, provide daily order maintenance, facility maintenance, site cleaning, model room service, case site packaging, marketing support, logistics support, and other services, improve brand image and promote real estate sales.
We offer complete service to non-developer clients in a constrained area with a better reputation and higher standards. It comprises customer service, cleaning, security, and others frequently seen in public exhibition halls, government buildings, 4S stores, five-star hotels, VIP areas at airports, and other service scenarios.
Linking customers, real estate companies, and suppliers to create a business model and customer evaluation device from the real estate housing warranty. For external real estate companies, we ship our platform, business products and related resources as a package to extend our maintenance service to external parties.
Coordinator respond to client needs within 20 minutes; routine issues are resolved or responded to within 30 minutes; issues that cannot be resolved immediately are coordinated with resources within 4 hours; major issues are resolved in writing within one business day.
Launching various cultural and public welfare initiatives regularly to improve the quality of life for residents, improve neighborhood relations, and create a warm and welcoming community.
Good property service is more than traditional aspects of security, repairing, cleaning and greening. It's also about helping owners spend their money wisely in terms of property maintenance, and achieving preservation and enhancement of the property.
In addition to efficient customer service, the benefits of property management are transparent and accessible to ensure the owners' right to information.
Address：Onewo Digital operation center, Machang 2nd Road, Jianghan District, Wuhan